Employee Recognition
Ways of Working Awards
These Awards recognise SERV employees who demonstrate a culture of collaboration and innovation. They celebrate those team members who optimise the way we do things here at SERV and make meaningful changes so the work we do is engaging and sustainable.
November 2024
Rais
Product Manager
For embodying boldness in his leadership of the AI working group. For fostering trust and collaboration and consistently focusing on better outcomes for both SERV and our customers. Rais' pragmatism drove improvements across the business.
Cody
Product Owner
For outstanding work in fostering collaboration and driving process improvements across teams. Cody's authentic efforts in coaching, supporting peers, and creating self-service dashboards have empowered teams, resulting in measurable improvements across the ART.
Tribly
Product Manager
Tribly initiated and drove cross-organisation engagement with our conveyancer/legal professional customers – allowing us to better understand them, and for them to understand SERV.
Her bold and pragmatic approach enabled fantastic cross business engagement.
May 2024
Glen
Senior Change Manager
In recognition of Glen's initiative and delivery of three important changes at SERV: the laptop refresh project, squad Value Stream Alignment and the transition to electronic Certificate of Titles (eCOFT).
Natally
Executive Support Officer
Natally is always willing to operate outside of her specific role to provide exceptional capability to support critical business activities, such as the Broker Expression of Interest process, coordination of daily activities, creating a seamless payment reconciliation experience, and implementing a project management approach within the team.
Ashley
Security Compliance Analyst
Ashley consistently goes above and beyond the status quo and finds ways to streamlin processes in key areas of his work to reduce repitition, single person dependency and re-work.
Ashley streamlined the annual security compliance program, optimised the annual security awareness training and improved the software approval process.
November 2023
Shika
Product Owner
Shika improved our ways of working with Land Use Victoria and promoting less frequent but higher quality direct engagement.
This enhanced our shared understanding of requirements, and alignment to strategic priorities will deliver better outcomes and reduce inefficiency of rework.
Mel
Operational Performance Lead
Mel's commitment to process improvement and report automation is outstanding.
Without her dedicated effort and collaborative approach, SERV would not have made so much tangible progress in adoption of PowerBI for SLA report automation, nor have systems and processed that are more efficient by leveraging new tools such as 8*8, CSM, and ServiceHub.
May 2023
Khai Keat
Lead Business Analyst
Khai Keats innovative approach to data-based decision-making helped his team deliver effectively and confidently. He identified an improvement opportunity in the way teams estimated and tracked the amount of effort required to complete tasks.
His work aligned expectations for delivery closer to actual outcomes and enhanced the ability to predict the time a team would take to complete their workload. This has improved the way we work at SERV, and by thinking outside of the box, Khai Keat has uplifted capability across his department.
Jae
Executive Officer
Jae is a driving force behind process innovative and key events at SERV and leads by example with her collaborative approach.
She self-initiated a review to the existing processes in her department from approvals, team updates to ways of working. She upskilled herself and other team members across a suite of software to find better solutions. Jae consistently supports staff across the entire business and influences innovation by creating safe spaces for all voices.
She is supportive and inspiring and has influenced significant change while bringing people together.
Christine, Alysha, Daniel & Ting-Ming
Finance Team
Christine, Alysha, Daniel & Ting-Ming are all examples of rising to the challenge. In a short period of time, this team reorganised their structure and team priorities to support lean workflow management.
They improved processes within their department and had an outstanding result, turning a 16-day turnaround for a key business deliverable to an impressive five days. This has catalysed conversations across the business to look at optimising other processes and activities.
Their teamwork and collaboration have improved productivity and autonomy, meaning the team is more aligned on priorities and strategy.
November 2022
Victoria
Paralegal
Victoria has consistently taken an innovative approach to problem solving by using technology to break down processes and find better ways of working.
She has replaced laborious processes with new streamlined digital ones meaning that all staff can easily and efficiently access the system. It also has created a powerful management and data capture framework that will drive even better outcomes and more efficiencies in the future.
Victoria collaborates across the business to ensure the best possible outcomes no matter what the project entails.
Jean
Senior Registration Officer
Jean Marc has consistently demonstrated a high level of cross-team collaboration, always keen to help others understand the complex world of registrations and answer any queries they may have in a patient, friendly and accommodating manner.
Jean-Marc's expertise combined with his passion for improvements has also been invaluable in the ongoing work in driving improvement across the business.
Alan
Lead Developer
Alan consistently displays a willingness and patience to teach and provide technical direction. He has a knack of coming to the rescue whenever the team has technical challenges to deal with. With his calm demeanour and technical skills, he presents as a natural problem solver.
Alan is the go-to person when someone needs clarity within his area of expertise, and he makes himself available to support the development of the programs we use, ensuring that our ways of working are always advanced.
Menaka
Risk and Compliance Manager
Menaka is a consistent pillar of support to her newly fully formed team.
She took a keen interest in developing and submitting business critical plans to our stakeholders, this is no small feat as it required a very proactive role and high collaboration across various teams at SERV to achieve an outcome in a small amount of time.
Her role in taking on and building the internal capability within SERV required extensive collaboration across the business and delivered impressive and valuable outcomes.