About SERV
Our Systems and Security
Modern, reliable systems for Victoria’s land registry
SERV maintains the critical systems that power Victoria’s land registry, delivering secure and customer-focused digital infrastructure that supports millions of property transactions each year. Since 2018, our technology teams have harnessed automation, APIs and cloud-based services to make registry systems more efficient, sustainable and dependable. This ongoing modernisation has achieved close to 100% system availability, faster recovery times and continuous improvements in data integrity, performance and control.
Modernising Victoria’s land registry systems
Since being granted the concession to administer Victoria’s land registry in 2018, SERV has led a major program of technology modernisation.
By introducing secure cloud infrastructure, automation and digital services, we’ve made registry operations faster, more resilient and easier to access.
We actively pursue continuous improvement across our systems and processes to enhance customer service and accessibility. Through new, fully digital services, Victorians now have more ways than ever to access Victorian Registry of land information.
A digitised service is more efficient and sustainable—it saves time and costs, significantly reduces paper use across the industry, and strengthens the resilience of Victoria’s $3 trillion property market.
Key benefits:
- Reduced processing times for customers and conveyancers
- Greater transparency and reliability across every transaction
- Scalable platforms that support innovation and growth
Our approach to data security and privacy
As custodians of the Victorian Land Registry, we recognise the immense responsibility of protecting sensitive personal and property information.
SERV is committed to full compliance with the Privacy Act 1988 (Cth) and the Privacy and Data Protection Act 2014 (Vic). We adopt industry-leading information security management practices to ensure data confidentiality, integrity and availability.
Our priorities:
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Continuous improvement in information security standards
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Regular engagement with leading cyber-security experts
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Investment in secure architecture and rapid incident response capability
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Staff training and awareness to maintain a culture of security
Our commitment to you:
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We will always place the security of your data as our highest priority.
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We value privacy, transparency and trust.
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We invest in people, technology and partnerships to keep data safe.
Certifications and compliance
We inspire trust and reliability by meeting industry best practices and standards.
- ISO27001:2022 certified: Our Information Security Management System meets global benchmarks for governance and control.
- IRAP assessed: SERV is assessed annually against the Australian Government Information Security Manual (ISM).
- Secure cloud: Our data and services are hosted in secure, world-class environments.
- Continuous assurance: We conduct internal and independent third-party security assessments.
- Security assessment: Regular reviews ensure our infrastructure follows industry-leading architecture principles.
Protecting your privacy
As a custodian of personal information and public sector information, SERV is bound by both the Privacy Act 1988 (Cth) and the Privacy and Data Protection Act 2014 (Vic).
Our Privacy Policy explains how we collect, use and disclose your personal information and how to access, correct or raise concerns about the handling of your personal information.
