Supporting Customers Amid COVID-19 Disruptions
20 March 2020
Supporting Customers Amid
Victorian Land Registry Services (VLRS) has set out precautionary measures to minimise interruption to the services delivered.
VLRS is committed to ensuring continuity of our services so we can continue to serve our customers as the COVID-19 situation evolves. While VLRS is open for business, the health and wellbeing of our employees, customers and visitors is our number one priority.
Our operational plans are aligned with the advice provided by the Australian Government Department of Health, State Health Authorities and Department of Foreign Affairs and Trade (DFAT).
VLRS is conducting ongoing reviews to determine if additional measures are needed to ensure the health and wellbeing of employees, customers and visitors as well as to mitigate disruptions to the delivery of services.
Lonsdale Street Office is Open for Business
The Lonsdale street office remains open to customers, Monday to Friday from 8:30 am to 4:00 pm (excluding public holidays). As Federal and State Government advice develops, we will assess our opening hours and our Counter Services.
VLRS strongly encourages customers to contact our staff before attending the office to discuss alternative ways to lodge transactions particularly if they feel unwell or have been overseas within the preceding two weeks.
Customers may transact with our staff to provide a range of property transactions and lodgements during opening hours. In addition, customers can transact on the LANDATA® website to conduct property title searches or purchase property certificates through the portal.
Customer Visits to VLRS
To ensure a safe and healthy environment, VLRS has;
- Reinforced our policy that employees who are unwell or who have recently travelled overseas, do not come to work.
- Customers and visitors who have symptoms or who have travelled abroad in the last 14 days are being asked to contact us before attending our office to discuss alternative ways to lodge transactions.
- Provided additional hand sanitiser for customers, visitors and employees.
Customers can continue to transact electronically on the Land Titles Register through an Electronic Lodgement Network Operator (ELNO) and submit plan lodgements and re-lodgements through SPEAR.
Business Resilience and Continuity
VLRS has business continuity plans in place to support our capability to recover business operations in the event of any significant disruption to our systems and services. Business continuity at VLRS includes flexible working arrangements for our people.
Our customer support teams are here to help if you have any questions on how we can support your business as the situation evolves.
VLRS Customer Enquiries
03 9102 0401
LANDATA® Customer Enquiries
03 9102 0402
* Formerly known as Victorian Land Registry Services (VLRS), we changed to Secure Electronic Registries Victoria (SERV) in November 2021.
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Customer Information Bulletins
Stay up to date on new procedures and the latest information via our Customer Information Bulletins.